Send To > Mail Recipient PDF
Upon choosing the Mail Recipient PDF option, we received the following error:
Adobe PDF Converter error
The error seems to come from the Adobe PDF Converter application which suggested that our PDF conversion process must rely on the system fonts and use document fonts. In addition, the message provided the path to address the issue as well, so we followed.
Initially, you must go to the Devices and Printers panel in Microsoft Windows, then right click on the Adobe PDF Converter printer and choose Printer Properties.
Devices and Printers panel
Once the Adobe PDF Converter Properties window opens, click on the Preferences button
Adobe PDF Converter Properties window
The Preferences button will now open the Adobe PDF Converter Printing Preferences window, where the option referring to the specific error comes to surface:
Adobe PDF Converter Printing Preferences window
Once the checkbox was unmarked, we were able to re-test our reports and everything worked just as intended.
If you ever run across this error, just know that the fix is very simple.
Until next post!
Mariano Gomez, MVP
Maximum Global Business, LLC
My goal is to share my love and knowledge of Microsoft Dynamics software. If you want fluff-free stories about software with legs, you've come to the right place.
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