Today, August 17, 2012, the Microsoft Dynamics Service Engineering Team resolved an outage that had resulted in < 10% of CRM Online customers hosted in the European Datacenters to not be able to access CRM Online due to Database mirroring failures. The outage impacted customers on a single ScaleGroup in Europe (B).
The team took immediate actions to mitigate and eventually resolve the outage. This included performing remedial actions on the SQL servers to restore mirroring for all organizations of the impacted ScaleGroup.
The approximate start time for this outage was 12 noon GMT with a duration of about 4 hours.
Microsoft Dynamics Service Engineering Team will perform a through root cause analysis, to put in place preventive measures.
In 5 business days, a full Post Incident Report (PIR) will be published.
EMEA Outage August 17, 2012
Posted in Dynamics CRM by ms_dynamics 271 days ago (http://community.dynamics.com)
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