Research firm Forrester recently published its 2012 Customer Experience Index, based on more than 7,600 customer interviews to get their perceptions of interactions with 160 brands across 13 industries, and found that customer service is getting worse, not better. To compile its index, Forrester asked more than 7,600 consumers to rate how well each firm [...]
Customer Experience Excellence Is Exceedingly Rare
Posted in Dynamics CRM by ms_dynamics 99 days ago (http://feeds.infotoday.com)
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