The Customer Care Accelerator focuses on delivering contact center enabling functionality, such as the ability to create a unified desktop by combining data elements from disparate line of business applications and displaying it in a single user interface. The core Customer Care business scenarios highlighted by this accelerator include the following: Integrated desktop : Customers can aggregate information from diverse business applications into an integrated desktop providing employees...(read more)
Customer Care Accelerator available for Microsoft Dynamics CRM
Posted in Dynamics CRM by ms_dynamics 1111 days ago (http://blogs.msdn.com)
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