Most organizations already use a customer relationship management (CRM) solution, and they more than likely employ social media strategies to further their marketing efforts. But what if you combined the two with social CRM software – could you improve your company’s reach? Traditional CRM is all about building and maintaining relationships with your customers; social CRM (SCRM) simply uses social media tools to supplement this goal.
What You Need To Know About Social CRM
Posted in Business Software by ms_dynamics 356 days ago (http://www.softwarethinktank.com)
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